FAQ

When registering an account or placing an order, please carefully check and confirm that your email address is correct, has no spelling errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam folder.
If you have verified all of the above and still haven't received the email, please contact us via Contact or Email & LuckygirlXinxia@gmail.com

If you purchased a packing video, it is usually posted
10-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

Under normal customs clearance, most of our packages are delivered within 7-15 days, with the majority arriving around 10 days.
Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package. You can find more details and instructions at luckygirlshop.com/orders-tracking.
! For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources. !

Using the Chrome browser usually resolves most payment issues. Paying directly with PayPal is also smoother and more convenient. If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures. Trying a different card often fixes the problem.
Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure
about anything!

Please provide your phone number when placing the order and make sure your email address is correct to help us contact you quickly if there are any issues with your order.
Also, please double-check that your shipping address is accurate. If it's in a building, be sure to include the floor and room for apartment) number, because some local couriers might not be able to find your address if it isn't clear, or may even refuse delivery if the address isn't specific enough.
Any additional preferences can only be added in the checkout notes when placing your order, or emailed to us within 2 hours after the order is placed

Lucky will update the items in the Lucky Scoop from time to time - let's look forward to more fun and adorable littlè goodies together!(^ - ^ )V
If you'd like the packing video of your lucky scoop to be posted on our TikTok, please purchase Video of packing your order as well.
Creating the video takes effort, and we will ensure the quality of each video. Thank you for your support and understanding!

If you have any preferences, please add them in the checkout notes when ordering. Extra note changes can only be emailed to us within 2 hours after placing your order.